Moving can be an unpleasant experience. No matter the reason for moving, packing your entire life into boxes, loading them onto a truck and shipping them to your new home is no one’s idea of fun. Hiring a moving company can be a great way to take a huge chunk of the stress off of your shoulders on moving day. However, if you end up with s sub-par company and are unhappy with the help you’re receiving, things can get ugly fast. Customer service is an important aspect of any business. Having good customer service means meeting the needs of every client and leaving them happy with their choice, and moving companies are no different. Customer service is just as important for them as it is for every other business, so don’t resign yourself to dealing with grumpy movers or disorganized service. When it comes to hiring an Ottawa moving company to help you with your relocation, customer service is one of the first things you should have on your list. A moving company with good customer service will strive to make moving day as enjoyable as possible. It means they’ll listen to your concerns, respect your belongings and provide a seamless transition between one home and the next. Locally, there are dozens of Ottawa moving companies to choose from, so how do you make sure you’re hiring the right one? The first step, of course, is to make sure they’re licensed and insured, but there are a few more steps you can take to guarantee your hired help is as helpful as possible. Here are some things you can do to make sure your Ottawa moving company has top marks in customer service:
Meet In Person
Moving companies come in all forms: from big, national chains to smaller mom and pop shops. After researching a short list of Ottawa moving companies online, it’s best to arrange to meet with the owners in person, so you can get a feel for their level of service. Ask them questions about their customer service and listen to how they respond to your requests. You want a company who is willing to go the distance to make sure your move is as easy as possible.
Check Their Reviews
Any legitimate moving company should be happy to refer you to customer reviews when you visit. These reviews are important: they come from real people who have used that particular Ottawa moving company before, and can tell you exactly what they were or were not happy with. Give these customers a call if possible, and ask them specific questions about their experience. There’s no harm in being as informed as you can be. Customer service is important for every business you hire, including a moving company. Make sure you check up on them before the day of your move to make it as easy as possible.